Reference

tanjung 889 Legal Rules For Your Account

tanjung 889 Legal explains how we handle account access, identity checks, wallet records and your requests about personal data.

Account termsData handlingLocal-law accessPolicy requests
tanjung 889 tanjung 889 Legal Rules For Your Account
POLICY HELP

Get Clear Answers Before Account Access

A direct support route helps when Legal wording affects your account or a wallet record.

Account access Use the account support path when a Legal eligibility question blocks access. We can point you to the relevant policy wording and confirm which account detail needs attention before you continue from your mobile browser or desktop session.
Wallet status For DANA, OVO, GoPay or QRIS questions, provide the payment reference shown in your cashier record. We use that reference to locate the request without asking for your wallet PIN, password or full wallet credentials.
Data requests Ask through the account support channel if you want to correct a phone number, question stored records or request a policy clarification. We may ask for account details to confirm that the request comes from you.
DATA PRACTICES

How We Apply Legal To Your Details

Legal is also about what happens after you create an account. We use submitted details for access checks, account administration, payment matching and security investigations, while limiting changes to authenticated requests.

Personal data

We use your account details for the stated account, access and payment-record purposes. When you request a change, we compare the request with the phone number and account information already held before applying an update.

Cookies

Cookies can preserve a login session and required page settings on your mobile browser or desktop browser. Browser controls let you remove them, but clearing necessary cookies may require you to verify account access again.

Account security

Keep your phone number, password and wallet credentials private. We do not need your wallet PIN in a support message. If access looks unusual, pause the request and contact support from the account path.

Record retention

We retain account and transaction records for the period needed for account administration, security checks, dispute handling and applicable legal duties. A retention question belongs in a data request so we can assess the specific record.

Corrections

If your phone number or personal detail is wrong, request a correction before using DANA, OVO, GoPay, QRIS or bank transfer. We may verify the account first to prevent an unauthorised change.

Policy contact

Send Legal questions through the account support channel rather than posting personal details publicly. State the policy section, account issue and requested outcome, and we will route the matter to the relevant team.

Legal Answers Before You Open An Account

These Legal answers cover the questions we expect you to ask before creating or using an account. They explain local access, data requests, wallet records and the account path without replacing the policy wording that applies to your situation. If your case is unusual, contact support with only the details needed to identify your account.

Legal is our policy page for account access, personal data, cookies, payment records, security checks and policy requests. It also explains that access depends on local law. Read it before opening an account, especially if you are checking eligibility from Indonesia.

Access depends on local law and your own eligibility. We do not treat a working page as proof that use is permitted in your location. Check the applicable rules first, then open an account only where local law permits.

Legal allows us to use a DANA or QRIS reference to match a cashier request with your account and investigate a status question. Send the reference through account support, but never include your wallet PIN, password or full security credentials.

Use the account support path and describe the exact correction, such as a changed phone number. We may verify your identity against existing account details before making the change. Make the request before starting a new wallet transaction.

Cookies may keep your account session active and preserve necessary page settings in a mobile browser. You can manage cookies in your device browser controls. Removing required cookies may sign you out or require another account access check.

Records are kept for the period needed for account administration, security checks, dispute handling and applicable legal duties. The exact period can depend on the record. Ask through support with the relevant account or payment reference for a specific assessment.

Start with the support channel inside your account and select the closest route: access, identity, wallet status or data request. Include the policy point and desired outcome. Do not send passwords, wallet PINs or unnecessary personal documents.